Tuesday, August 6, 2013

When postal service can do a better job than premium shipping

I am a big fan of Model Art Magazine's Auto Modeling series. So, when a new issue is released, I'll purchase a copy. I usually have 2 ways to buy. One is from Hobbylink Japan, the other is Amazon Japan. Hobbylink Japan uses International EMS to ship, which is much cheaper. However, a lot of time things got sold out and need to reorder. The other is the Japan arm of the global retail giant Amazon. Good thing about Amazon is the availability of things. But the down side is that for international order, they only ship using DHL which means shipping cost is crazy expensive.

Last week, I all of a sudden remembered that the newest issue of Auto Modeling should be out. Went to Hobbylink's site... bummer sold out and need to wait for them to restock. So I hopped over to Amazon Japan and ordered it. It's very typical Amazon, they have things so integrated that I was able to track the package with almost real time status.

Yesterday, according to DHL, the package was delivered. I was all excited but when I went home from work, I stop by the mail room to pick up the book, the said there wasn't any DHL delivery! Since I just moved, I thought, may be I did not update my shipping address. I checked the order detail, it's all updated. Called DHL, they said the air way bill also has my new address. What happened? Where is my magazine?

Then I looked at the delivery confirmation online, it was signed for by Rivera. The mailroom lady is Korean and there's no one named Rivera there. The only Rivera that I can think of is the girl in the mailroom of my old building a block away. So I ran over and knocked on the door. DHL managed to deliver the package to the wrong building even though the shipping label clearly has a different address on it!

I only had a few DHL shipment every year. It is very unlikely that the DHL driver would remember my name and associated me with the old building. Also, shouldn't a professional delivery person deliver packages according to the address shown on the label?

Despite all the things people say about US Postal Service, they have been doing a darn good job and the price is much more reasonable than these expensive premium shipping that charges people through the nose but provides service not even up to USPS standard.

1 comment:

  1. You are lucky that you have services to ship these magzines to you, here in Pakistan, we get these magzines when they are outdated. Anyways thanks for sharing this blog with us